Internal Customer Service Administrator (Toronto)

Post Date: 01/12/2017

Type of Placement: Full Time




  1. Customer Service


  • Answering/Returning phone calls and emails from customers or internal staff members
  • Solving customer service inquiries
  • Assisting Cart Make Up with quota adjustments
  • Following up with senior staff members to ensure completion of tasks
  • Creating cart/bag order signs
  • Maintaining several Excel spreadsheets and verifying data
  • Other duties as required



  1. Office Administration
  • Prepare daily customer poundage tracking spreadsheet
  • Prepare daily driver hours tracking spreadsheet
  • Assist in preparing customer invoices
  • Filing
  • Other duties as required

Position Summary



This position reports to the Controller, Customer Service Managers and liaises with the Production Team




Hours of Work and Schedule:

Thursday, Friday, Saturday, Sunday, Monday from 8:00a.m – 4:30p.m.

Job Skills Required


  • A minimum of 1 year administration and customer service experience a strong asset


Knowledge, Skills and Ability:

  • Interpersonal skills; team player
  • Organizational and time management skills
  • Ability to display analytical, interpretive, observational, and decision making skills
  • Excellent oral and written communication skills
  • Computer skills including working knowledge of Microsoft Office, Internet, and E-mail Applications

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