Manager, Product and Service Innovation – Fraser Reach Court, Burnaby, BC (Vancouver/Lower Mainland)

Post Date: 25/08/2020

Close Date: 15/09/2020

Type of Placement: Full Time


K-Bro Linen Systems Inc. (K-Bro) – a Canadian leader in laundry and linen services – is in search for their next Product and Service Innovation Manager, who will lead the development and implementation of new product and service ideas to continuously improve K-Bro’s service offerings.  If you have experience in delivering patient care in an acute or long-term care setting, possess the business sense and creativity to take an idea and turn it into a sustainable solution, and have a passion for working collaboratively with internal and external stakeholders, this could be the opportunity for you!

K-Bro – founded in 1954 – is a trusted leader in laundry and linen services with 9 facilities across Canada.  K-Bro services some of the most recognized healthcare and hospitality organizations across Canada, including Vancouver Coastal Health, Fraser Health, Providence Health and Provincial Health Services from our state-of-the-art facility in Burnaby.  In 2017, K-Bro expanded overseas into the UK with the acquisition of Fishers Laundry Group.  Today, K-Bro employs approximately 2,600 employees and is publicly traded on the Toronto Stock Exchange (TSX:KBL)

Position Summary

The role will be based out of our state-of-the-art facility in south Burnaby and will work closely with the following stakeholders:

  • Internal: Executive Director / General Manager / Contract Manager / Purchasing / Production
  • External: Contract Manager / Regional Director / Healthcare Professionals

The primary role of the Product and Service Innovation Manager will be to meet or exceed K-Bro’s contractual obligations as it pertains to product and service innovation.  More specifically, the role will:

  • Understand K-Bro’s current product and service offerings and keep a close pulse on the latest product and service developments in our industry
  • Identify opportunities to enhance K-Bro’s products and services through an in-depth understanding of customer and end-user needs, processes, and constraints
  • Take end-to-end ownership of new product and service development, including idea generation, process redesign, stakeholder engagement, sourcing, cost analysis, business case generation, and implementation
  • Work hands-on with both internal and external stakeholders as necessary to successfully deliver on all contractual obligations on time
  • Work closely with the Purchasing department to develop mutually beneficial partnerships with key suppliers
  • Support the General Manager to ensure that K-Bro’s execution of contractual obligations is best-in-class
  • Strengthen K-Bro’s competitiveness through building trusting relationships and offering innovate solutions for our customers


Job Skills Required

The type of individual we are seeking for the position will possess and will have a proven track record of the following:


  • A Bachelor of Science in Nursing or related
  • Current or Past RN


  • 5 + years frontline patient care experience, and/or
  • 5 + years with a medical supplier or services company
  • Working with frontline medical care professionals
  • Working with healthcare administrators
  • Project Management

The Individual:

  • A logical and mindful company representative who has the ability to balance the interests of the customer and K-Bro while growing the existing partnership and trust
  • A collected and focussed manager who has the EQ to successfully engage and mobilize both internal and external stakeholders in the absence of formal or direct authority
  • A positive team player who comes to the table with possible solutions when faced with seemingly impossible obstacles
  • An outside-the-box thinker who possesses the business acumen and discipline to determine the feasibility of bringing ideas to life
  • A results-oriented leader who doesn’t hesitate in going above and beyond in pursuit of achieving set objectives



K-Bro is an equal opportunity employer and offers a competitive compensation package.  For the Product and Service Innovation Manager, the compensation will consist of a competitive base salary, an annual performance bonus, as well as a comprehensive extended benefits package.  The base salary for this role will depend on the successful candidate’s experience and credentials.

If you are confident that your experiences and abilities will set you up for success in this diverse and challenging role, please submit your cover letter and CV attention Ryo Utahara – Executive Director.

Due to the expected high volume of applicants for this role, candidates who are not short-listed will not be contacted.  We thank all applicants for showing interest in working with K-Bro.

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